Antivirus Advice - bits of advice to keep your computer safe

False Positive on Vista X64

Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5 .

If you are able to log on to Windows but BitDefender is not working please follow these steps:

1.Save this patch and run it on your PC:

• If you are using BitDefender 2010 click here
• If you are using BitDefender 2009 click here

2. Reboot your PC and perform a BitDefender update to make sure you have the latest virus definitions.

IMPORTANT: After running the patch it is possible that some files are still left in the Quarantine. This is normal as Windows automatically restores some of it’s files, therefore BitDefender will not be able to move the ones in the Quarantine over the ones already present on the PC.

If you are not able to log on to Windows you will need to:

1. Reboot your PC and choose Start Windows Normally when you reach the menu.

2. Insert your Windows CD and reboot.

3. Wait while the disc image loads properly.

4. Choose your language and region then click Next.

5. Make sure to select Repair your Computer in the left corner of the screen. Do not choose Install Now.

6. Choose your Operating System and click Next.

7. Wait for the process to finish properly and then click Finish.

IMPORTANT! It is possible that the Repair procedure may not work from the first time. If it fails, reboot the PC and run the procedure again as it should work in maximum 3 attempts.

8. After you log on to Windows save this patch and then run it on your PC:

• If you are using BitDefender 2010 click here

• If you are using BitDefender 2009 click here

9. Reboot your PC, open BitDefender and perform an update to make sure you have the latest virus definitions.

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