Antivirus Advice - bits of advice to keep your computer safe

If you are able to log on to Windows but BitDefender is not working please follow these steps:

1. Save this patch and run it on your PC:

• If you are using BitDefender 2010 click here
• If you are using BitDefender 2009 click here

2. Reboot your PC and perform a BitDefender update to make sure you have the latest virus definitions.

IMPORTANT: After running the patch it is possible that some files are still left in the Quarantine. This is normal as Windows automatically restores some of it’s files, therefore BitDefender will not be able to move the ones in the Quarantine over the ones already present on the PC.

If you are not able to log on to Windows you will need to:

1. Reboot your PC and select Launch Startup Repair.

2. Allow a few moments for the process to finish.

3. Click Finish and reboot your PC.

IMPORTANT! It is possible that the Repair procedure may not work from the first time. If it fails, reboot the PC and run the procedure again as it should work in maximum 3 attempts.

4. After you log on to Windows save this patch and then run it on your PC:

• If you are using BitDefender 2010 click here

• If you are using BitDefender 2009 click here

5. Reboot your PC, open BitDefender and perform an update to make sure you have the latest virus definitions.

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